Each item has information about the delivery time of an item. Is the item in stock? Then orders placed on weekdays before 4:30 p.m. will be delivered to you the next business day. Orders placed after 4:30 p.m. will be processed and shipped the next business day. Have you placed an order with multiple items of which 1 is out of stock? Then we will send your order when we have your order complete. Delivery times are always an indication. It may be that an item is not immediately in stock at our supplier. We will then inform you. Do you order on Saturday or Sunday? Then your order will be processed the next working day by one of our colleagues. More information can be found on our shipping page.

You will not be notified when your return is received by us. You will not receive notification of your return until it has been processed by us. This takes a maximum of 10 business days. So we advise you to keep your proof of postage and check your tracking status. Read all about exchanges and returns on the returns page.

At all our items in the shop you will find a description, in this description is always the warranty period mentioned. Is there uncertainty about the warranty period? Please contact us. You can do this by email: webshop@jewelzshop.com or by phone: +31(0)40-2438800.

In our webshop you can pay through ApplePay, iDEAL, Klarna, Creditcard (Visa & Mastercard), VVV Giftcard, Fashioncheque or with a Jewelz Giftcard. For our Belgian customers we also offer Mistercash and Direct E-Banking. More information can be found on our customer service page: payment options.

You can pay a maximum of €50 online with fashioncheque because of the European anti-money laundering directive AMLD5. This applies to all Dutch webshops. The remaining amount can be paid in another way, such as iDeal or credit card.

Still ordered the wrong size? No problem! When an item needs to be exchanged for another size or model, you can indicate this on the return form. If extra costs are involved, we will send you a payment link to pay for it. If the new article is cheaper, part of the cost will be refunded.

Of course it is also possible to return your order and re-order the article via our webshop. Because you do not have to wait for your return to be processed first, this can be faster and more convenient if you are in a hurry.

PLEASE NOTE: Personalized orders cannot be exchanged or returned.

Read all about exchanges and returns on the returns page.

The expected delivery time of the item is mentioned with all items. However, it may happen that a product is not in stock and that we can no longer order this item for you from our supplier.

If it appears that your ordered item(s) are out of stock, you will receive more information via email. If we cannot offer you a suitable alternative we will refund the amount paid to your account. Please note that the refund may take one to five working days.

No worries! We are happy to help you out! You can reach us in different ways! What do you prefer?

• Email: webshop@jewelzshop.com
• By phone: 040 - 243 88 00 (available on weekdays between 10:00 - 17:00)
• Live chat: At the bottom right of your screen (on weekdays between 10:00 - 17:00)
• Message via the website: Bottom right of your screen (outside opening hours)